Ticketmaster Changes Internet Sales Policy

Ticketmaster has agreed to change the way it sells tickets online. It all began when fans tried to buy tickets to Bruce Springsteen’s concerts through Ticketmaster and were redirected to a Ticketmaster subsidiary that was offering tickets at higher prices. Springsteen himself complained about it.

AP
Published: February 24, 2009

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EAST RUTHERFORD, N.J. (AP) - Ticketmaster has agreed to change the way it sells tickets online.

It all began when fans tried to buy tickets to Bruce Springsteen’s concerts through Ticketmaster and were redirected to a Ticketmaster subsidiary that was offering tickets at higher prices. Springsteen himself complained about it.

New Jersey Attorney General Anne Milgram says Ticketmaster has agreed to a settlement that will apply to sales nationwide. She says Ticketmaster has not admitted wrongdoing but has agreed to pay $350,000 to the state of New Jersey, compensate ticket holders who complained and change how it handles secondary sales.

Ticketmaster said the problem was caused by a software glitch.